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Our Instructors


Mary Svoboda has spent more than 30 years working for the credit union industry: holding positions in operations, marketing and training at three different credit unions across the nation.  She is currently the Chief Lending Officer/Chief Operating Officer at JAX Federal Credit Union. 

Mary is passionate about the credit union movement and has taught the CUEP flagstone course “Foundation & Structure of Credit Unions” since 2004.  Mary earned her bachelor’s degree from Governors State University in Illinois and her MBA from Georgia College & State University.   

In 2002, she graduated from the University Of Wisconsin’s CUNA Management School.  She also serves the movement as the Chair for Credit Union Education Program.

Foundation & Structure of CUs 

Mary Svoboda 

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Elizabeth Schamp currently works for VyStar Credit Union going on 20 years. She is a Training Specialist whose primary focus is teaching Consumer Lending classes and assists as needed in their training department.

She has been teaching the Consumer Lending course at FSCJ for the CUEP for 12 years. The class is an introduction to lending and following topics are discussed: types of credit, reading credit bureaus, analyzing credit bureaus and lending regulations.

There is a lot to learn to in this class, but she guarantees to make it fun and interesting.

Consumer Lending 

Elizabeth Schamp

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Gail Lewis has been working at 121 Financial Credit union for almost 35 years, and she has over 40 years experience in the financial industry.

Gail is presently employed as the financial education specialist with 121 Financial. She attended Duval County Public schools and Florida State College of Jacksonville. She is fully committed to teaching financial education and empowering people to manage and maximize their finances.


She was awarded for her efforts as a community volunteer on a national level in 2015. Credit Union National Association (CUNA) Magazine named her "Credit Union Hero 2015”.


This Financial Counseling class is engaging, interactive and enjoyable. If you have the desire to empower people so that they can make smart money decisions, this class is for you.

Financial Counseling 

Gail Lewis 

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With a commitment to excellence and a passion for people; driven by these core values, Lydia is a strong proponent of the "People Helping People" credit union philosophy.


She is currently the Business Systems Analyst for 121 Financial Credit Union. She has held a variety of titles at 121 Financial in both member-facing and support roles. Lydia also serves as the Vice Chair of the Credit Union Education Program.


Every day we interact with other people: members, coworkers, and managers just to name a few. Understanding personality types, learning styles, and emotional intelligence not only allows us to learn more about ourselves but helps us to better interact with those around us. Together we will explore these concepts and find ways to apply it outside of the classroom.

Human Behavior 

Lydia Hancik 

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Laneia McCrea is the Training Coordinator at Jax Federal Credit Union and formerly was the Lending Quality Assurance Specialist.  Prior to those roles, she worked in Branch/Lending Operations at Community First Credit Union and was the HR Training and Development Manager at Coastline Federal Credit Union.

Laneia graduated from Jacksonville University and the University of North Florida with a BS degree in Accounting and an MBA. She holds certifications in project management (PMP) and credit union financial counseling (CCUFC).

Learning and teaching is her passion. Her goal is to provide a fun and fast approach that will enable credit union employees to strengthen their understanding of how they use math in their daily roles, as well as in their personal lives.

Credit Union Math 

Laneia McCrea 

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Lisa has been in the Mortgage Industry for over 20 years and has experience in every stage of the mortgage process.

Throughout her career, she has had the opportunity to develop and implement many exciting programs to benefit members, including “No Closing Cost’’ program which has been extremely successful.


Lisa believes strongly in the Credit Union movement and is always promoting the Credit Union philosophy of “people helping people.”

Mortgage Lending 

Lisa Wiley 

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Steven Glenn founded The Glenn Planning Group in 1970 and is nationally known for his expertise in financial planning, investing and retirement.


Steven has been published in numerous financial books and magazines, including Your Guide to a Financially Secure Retirement, Financial Planning Magazine, ABC’s of Investing Your Retirement Funds and more.


Steven holds Master’s degrees in both financial services and management and has earned the Chartered Life Underwriter and Chartered Financial Consultant professional designations.

Personal Finance 

Steven Glenn 

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Financial Management 

John Hirabayashi

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Fundamentals of Member Service 

Karen Bernstein

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Collection Techniques

Janet Hunnicutt 

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Credit Union Marketing 

Amanda Crawford 

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Effective Writing

Jeanne Caussin