Our Instructors

Foundation & Structure of CUs 

Mary Svoboda 

Mary Svoboda has spent more than 30 years working for the credit union industry: holding positions in operations, marketing and training at three different credit unions across the nation.  She is currently the Chief Lending Officer/Chief Operating Officer at JAX Federal Credit Union. 

Mary is passionate about the credit union movement and has taught the CUEP flagstone course “Foundation & Structure of Credit Unions” since 2004.  Mary earned her bachelor’s degree from Governors State University in Illinois and her MBA from Georgia College & State University.   

In 2002, she graduated from the University Of Wisconsin’s CUNA Management School.  She also serves the movement as the Chair for Credit Union Education Program.

Consumer Lending 

Elizabeth Schamp

Elizabeth Schamp currently works for VyStar Credit Union going on 20 years. She is a Training Specialist whose primary focus is teaching Consumer Lending classes and assists as needed in their training department.

She has been teaching the Consumer Lending course at FSCJ for the CUEP for 12 years. The class is an introduction to lending and following topics are discussed: types of credit, reading credit bureaus, analyzing credit bureaus and lending regulations.

There is a lot to learn to in this class, but she guarantees to make it fun and interesting.

Human Behavior 

Lydia Hancik 

With a commitment to excellence and a passion for people; driven by these core values, Lydia is a strong proponent of the "People Helping People" credit union philosophy.


She is currently the Business Systems Analyst for 121 Financial Credit Union. She has held a variety of titles at 121 Financial in both member-facing and support roles. Lydia also serves as the Vice Chair of the Credit Union Education Program.


Every day we interact with other people: members, coworkers, and managers just to name a few. Understanding personality types, learning styles, and emotional intelligence not only allows us to learn more about ourselves but helps us to better interact with those around us. Together we will explore these concepts and find ways to apply it outside of the classroom.

Credit Union Math 

Laneia McCrea 

Laneia is the Administrative Assistant to Information Systems, Finance/Accounting, and Lending at 121 Financial Credit Union. She's previously worked in Training, Lending, Collections, Branch Operations, and Human Resources at Jax Federal, Community First and Coastline. 

Laneia graduated from Jacksonville University and the University of North Florida with a BS Degree in Accounting and an MBA. She also holds her certifications in project management and credit union financial counseling. 

Learning is her passion. Her goal is to provide a fun and easy approach to allow students to strengthen their understanding of how they use math in their credit union roles, as well as their personal financial lives. 

Mortgage Lending 

Lisa Wiley 

Lisa has been in the Mortgage Industry for over 20 years and has experience in every stage of the mortgage process.

Throughout her career, she has had the opportunity to develop and implement many exciting programs to benefit members, including “No Closing Cost’’ program which has been extremely successful.


Lisa believes strongly in the Credit Union movement and is always promoting the Credit Union philosophy of “people helping people.”

Personal Finance 

Steven Glenn 

Steven Glenn founded The Glenn Planning Group in 1970 and is nationally known for his expertise in financial planning, investing and retirement.


Steven has been published in numerous financial books and magazines, including Your Guide to a Financially Secure Retirement, Financial Planning Magazine, ABC’s of Investing Your Retirement Funds and more.


Steven holds Master’s degrees in both financial services and management and has earned the Chartered Life Underwriter and Chartered Financial Consultant professional designations.

Financial Management 

John Hirabayashi

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Fundamentals of Member Service 

Karen Bernstein

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Collection Techniques

Janet Hunnicutt 

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Credit Union Marketing 

Amanda Crawford 

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Effective Writing

Victoria Gray 

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